Contact Us

1. Introduction

InMotion Hosting values clear communication and fast, helpful support. This page explains the ways you can reach us, the type of assistance available, and what to expect after you contact our team.

2. How to contact us

You can reach InMotion Hosting through any of the following channels depending on your need.

Email

For general inquiries, account questions, and non-urgent support: [email protected]

Phone

For urgent support and sales: +1-757-416-6575

Live Chat

Use the live chat widget on our website for real time assistance with sales and technical questions.

Support Center

Visit our support portal for articles, troubleshooting guides, and to open support tickets: inmotionhosting.com/support

Mailing address

For written correspondence or legal notices, use the corporate address listed on our website.

3. What we can help you with

• Account setup and management
• Billing, invoices, and refunds
• Technical support, troubleshooting, and server issues
• Website migration and domain transfer assistance
• Security and abuse reporting
• Sales, partnerships, and enterprise inquiries

4. What to include in your message

To help us respond quickly, please provide:

• Your full name and the email associated with your account
• A clear description of the issue or request
• Relevant domain or service names
• Screenshots, error messages, or steps to reproduce the issue when applicable

5. Response times

We strive to respond promptly:

• Live chat: immediate during business hours
• Phone: immediate support for urgent issues
• Email and support tickets: typically within 24 hours

6. Privacy and verification

We may need to verify your identity before discussing account details. We handle information you provide according to our Privacy Policy. Do not send passwords or other highly sensitive information by email.

7. Accessibility

If you require accessibility accommodations to contact us, please indicate your needs and we will do our best to assist.